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Customize FAQ's in Web Help Desk
Is there any way to import a Word doc file or a pdf file into Web Help Desk? If so this would be greatly appreciated, so that I don't have to recreate all my How To documents over from scratch.
View ArticleRe: SCP Certification
You will be given a hard copy but it depends on your location if it will be delivered door-to-door.I have to get mine on postal office as it will be subject for custom inspection. Btw, my location is...
View ArticleRe: Help with SWQL - Day of the week?
Hi Craig,the example I gave is working SWQL query based on SWIS built in functions. As far as I remember both DayDiff and DateTrunc functions should be available since NPM 10.5 ( or 10.6, not 100% sure...
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Orion WHD DataAssets importing issue
Hi, I have been facing issue in Assets importing Data in Web Help Desk.Kindly check snap shot for this. Please any one help me to resolve this issue and I appreciate your all help. Regards,Saroop Malhi
View ArticleRe: SAM credential integration
It is definitely worthwhile opening a support ticket to see if there is any unofficial way to merge the 2 SAM credential libraries only for this 1-off exercise.
View ArticleRe: What we're working on post-NPM 11.0
The old wisdom to always hardset speed and duplex may no longer apply in the gigabit ethernet world. Greg Ferro wrote a great article about...
View ArticleRe: Alerting when a router or switch is down without using dependancies?
In the future, it looks like automated dependencies may be very helpful for you:Re: What we're working on post-NPM 11.0
View ArticleRe: Motorla Access Points
We'd like to support these devices. If you could send me some SNMP Walks, that would definitely speed things up. I'll shoot you a PM.
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Re: Professional Services?
SolarWinds' goal is to make the best software available for IT professionals. You guys are constantly under pressure to fix outages, evolve existing infrastructure, build new infrastructure, and...
View ArticleRe: Integration with solarwinds
The SDK (and documentation) would be a good place to start: Orion SDKNot direct integration, but Alert Central (Alert Management - IT Alert Management Software | SolarWinds) can take in alerts / events...
View ArticleRe: NPM 11.0.1 - Link Utilization / Bandwidth issues
Link Speed / Utilization are dependent upon us being able to poll topology information. Our topology algorithm should generally support Juniper / Cisco devices rather well. In the absence of topology...
View ArticleRe: NOC View Skips Views to Tab 1
Try raising your default page refresh time. It is likely triggering a full-page refresh before the NOC-view finishes cycling.
View ArticleRe: Solarwinds Polling Engine Crash every few hours
Support ticket is likely the best path forward here: http://www.solarwinds.com/support/
View ArticleRe: Only active Alert report
Thanks MatthewI found a query that did a similar thing - but the report still shows alerts that are no longer current. It is still a history report.I am trying to get a report of alerts that have not...
View ArticleRe: Poller data displays incorrectly in Orion
That should work, though still not pretty. Try a "Custom Table" resource, as there are far more formatting options for the columnar data.
View ArticleRemove configured poller that's now hidden?
A few weeks back, I removed the Hyper-V role from a server that never should've been configured as a HV host in the first place. NPM still has this server listed and red under the virtualization...
View ArticleAutomatic Node Add via ServiceNow Runbook Automation?
I'm wondering if anyone out there has successfully integrated the ServiceNow CMDB and Solarwinds via the ServiceNow Runbook Automation? I know that ServiceNow was talking about companies that had done...
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