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Re: Email supervisor on all new tickets

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You can create an Action Rule that will fire on ticket creation by a tech which will send you an email.

 

Processes>Action Rules>New:

Action Rule Info:

Rule Triggering>Evaluate criteria only when updated by a Tech

When criteria evaluation results in a match, apply action...only at ticket creation.

 

Criteria:

Tickets matching these conditions: Creator Tech is *name of tech*

 

Actions:

Send email

 

Unfortunately, you'd need to configure a rule for each tech.

 

Hope this helps.


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